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Our software platform

We've built a modern software platform to enable utilities in three ways.

Speed to Market

Launch your utility business fast straight into the cloud using industry-tested pre-configured processes. Integrate your innovative new products and start serving your growing customer base.

Higher Profitability

Reduce operational costs with automation of expensive concerns, and tools to optimise team and business performance. Gain valuable insights from your data and make more informed decisions.

Differentiation

Stand out in a competitive market by delivering innovative, valuable and appropriate products to your customers. Our flexible architecture allows you to test, learn and adopt as new technologies and business models emerge.

Scalable, modular, practical

Our platform is composed of web apps and services which we call modules. Modules are independent building blocks that can be easily integrated as needed by a utility of any size or growth phase.

Attract

Attract new customers and nurture your leads through dynamic, multi-step campaigns and easy to build omni-channel communications

In development

Acquire

Acquire new customers by providing a rich, consolidated view of your leads and applying automated validations, credit checks and transfers through AEMO

In development

Self serve

Allow your customers to self-serve and pay with intuitive customer tools delivered through a best-of-breed user interface

In development

Close the loop

Take the targeted up-sell and cross-sell leads, generated through Trust, and maximise your chance of success through Attract.

Analytics

The whole system is underpinned by ubiquitous analytics and self-service reporting

Add ons

Market connectors and validation modules complete the ecosystem.

Microsoft Dynamics

Connect your Microsoft Dynamics CRM to our platform for two-way communication between the two systems.

Reconcilliation

Validate your billing using Network Reconciliation and Market Reconciliation.

AEMO gateway and interface

Interact with the market systems by integrating with our API technologies.

From startup to stepup

Our platform enables you to use all, some, or just one module. Our solution fits any size business, in any phase of growth.

Launching?

A new utility business looking for a complete software solution to power growth.

Our solution

Our modules cover billing, CRM, customer communications, and simply integrate with other essential products. Need to migrate data from other systems? We can do that too.

Integrating?

A utility business looking to fill gaps in a software stack.

Our solution

Our modules cover billing, CRM, customer communications, and simply integrate with other essential products. Looking to take advantage of new tech or industry developments and need just one of our modules? No problem!

Enhancing?

A utility business with existing systems looking to capitalise on new tech, experiment with an innovation, or otherwise improve a service offering.

Our solution

Our modules can integrate with your software for a low-cost complete solution. Need something bespoke? Let’s talk.

Replacing?

A utility business looking to migrate away from an ageing software stack.

Our solution

We’ll migrate your data over to our systems and develop team training programs. It won't be long before you’re serving your customers from our more capable platform.

Example startup stack

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Example innovation stack

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Example modernising stack

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Example growth stack

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Why we are better

We listened to utility industry people and understand what is needed to make utility businesses thrive. Our platform solves the critical failings of our competitors.

Successful outcomes

Billcap has served over 8 utilities with over 800,000 customers, and our track-record of success is backed-up by independent research from leading universities.

University of Melbourne

Billcap's Trust product delivered a "29% reduction in churn" according to a randomised control trial conducted by Byrne, Martin & Lanauze, University of Melbourne

Simply

A successful customer engagement strategy based on electricity usage insights improved customer relationships and significantly reduced churn.

SA Power Networks

Integrating with a third party API we distilled complex solar battery data as simplified insights delivered to customers via email.

Diamond

In need of a billing and customer management solution to power business growth we built sophisticated platform modules and web applications.

About us

Our team is driven to producing valuable solutions all the way through our investors, senior leadership, and our product and software teams.

We boast top talent from the energy and technology industries with experience developing industry-leading products.

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