We've built a modern software platform to enable utilities in three ways.
Launch your utility business fast straight into the cloud using industry-tested pre-configured processes. Integrate your innovative new products and start serving your growing customer base.
Reduce operational costs with automation of expensive concerns, and tools to optimise team and business performance. Gain valuable insights from your data and make more informed decisions.
Stand out in a competitive market by delivering innovative, valuable and appropriate products to your customers. Our flexible architecture allows you to test, learn and adopt as new technologies and business models emerge.
Our platform is composed of web apps and services which we call modules. Modules are independent building blocks that can be easily integrated as needed by a utility of any size or growth phase.
Attract new customers and nurture your leads through dynamic, multi-step campaigns and easy to build omni-channel communications
Acquire new customers by providing a rich, consolidated view of your leads and applying automated validations, credit checks and transfers through AEMO
Serve your customers with a best of breed billing and customer management platform that gives you control and streamlines operations
Allow your customers to self-serve and pay with intuitive customer tools delivered through a best-of-breed user interface
Build trust and help your customers to manage their bills by providing targeted, actionable insights and advice backed by data science
Take the targeted up-sell and cross-sell leads, generated through Trust, and maximise your chance of success through Attract.
The whole system is underpinned by ubiquitous analytics and self-service reporting
Market connectors and validation modules complete the ecosystem.
Connect your Microsoft Dynamics CRM to our platform for two-way communication between the two systems.
Validate your billing using Network Reconciliation and Market Reconciliation.
Interact with the market systems by integrating with our API technologies.
Our platform enables you to use all, some, or just one module. Our solution fits any size business, in any phase of growth.
A new utility business looking for a complete software solution to power growth.
Our modules cover billing, CRM, customer communications, and simply integrate with other essential products. Need to migrate data from other systems? We can do that too.
A utility business looking to fill gaps in a software stack.
Our modules cover billing, CRM, customer communications, and simply integrate with other essential products. Looking to take advantage of new tech or industry developments and need just one of our modules? No problem!
A utility business with existing systems looking to capitalise on new tech, experiment with an innovation, or otherwise improve a service offering.
Our modules can integrate with your software for a low-cost complete solution. Need something bespoke? Let’s talk.
A utility business looking to migrate away from an ageing software stack.
We’ll migrate your data over to our systems and develop team training programs. It won't be long before you’re serving your customers from our more capable platform.
We listened to utility industry people and understand what is needed to make utility businesses thrive. Our platform solves the critical failings of our competitors.
Billcap has served over 8 utilities with over 800,000 customers, and our track-record of success is backed-up by independent research from leading universities.
Billcap's Trust product delivered a "29% reduction in churn" according to a randomised control trial conducted by Byrne, Martin & Lanauze, University of Melbourne
A successful customer engagement strategy based on electricity usage insights improved customer relationships and significantly reduced churn.
Integrating with a third party API we distilled complex solar battery data as simplified insights delivered to customers via email.
In need of a billing and customer management solution to power business growth we built sophisticated platform modules and web applications.
Our team is driven to producing valuable solutions all the way through our investors, senior leadership, and our product and software teams.
We boast top talent from the energy and technology industries with experience developing industry-leading products.