Reduce churn and increase customer satisfaction by proactively communicating with your customers on behaviour and events that impact their bill, and provide them with relevant add-on products, services, or content.
Trust is a toolset, built on top of our platform, that provides energy usage tracking, outlier identification, and customer comms and marketing capability.
Automated proactive event messaging triggered by outlier tracking informs your customers on what went wrong and what is being done to resolve the issue, reducing contacts.
Messaging via the customer's preferred channel (email, sms, mobile app) delivers personalised, relevant, and timely alerts, configured to your brand.
Detailed usage data — easily accessible to your customers — drives confidence in bill accuracy and validity.
Personalised messaging so your customers receive relevant and useful content — informed by customer segmentation and data.
Enhance your cross-sell campaigns with tailored messaging and calls to action.
Accurate and up-to-date customer data enables better monitoring of key metrics and improves data insights.
Customer surveys and data tools enable you to discover what your customers are thinking.
Create a customer portal to give high-value customers the tools to discover and understand their usage.