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Respond is our Demand Response toolset enabling realtime usage monitoring and customer comms across multiple channels. Integrate Respond with awards platforms and other third-party tools.


Realtime usage tracking

Deliver realtime usage updates throughout peak events via SMS, email, or web portal.


Features

Comms automation
Realtime updates
Reconcilliation
Rewards platform
SMS
Email
Web portal

Build your CX

Automated messaging triggered by events, or at specific regular intervals, inform your customers on their progress thoughout the event, and final results.

Branded messaging via the customer's preferred channel (email, sms, mobile app) delivers realtime alerts, configured to your brand.


Integrate

Awards system integrations allow customers to exchange earned points for rewards.

Generated data can be exported for evaluation by your analysts.


Learn and improve

Run tests to learn which customer cohorts respond to which motivations.