Respond leverages our expertise in customer insight and engagement for the purpose of reducing load during peak demand events. We make the demand response process fun, engaging and simple to understand, delivering tangible results for retailers, distributors or aggregators.

Real-time event portal and in event notifications
Provide personalised tips and assistance
Use the most granular data available per site
Flexible rewards management and fulfilment
Choose from a range of segmentation options
Flexible surveys integration at any stage
Immediate results

Key Benefits

Significant reduction in load during peak demand events
Drive exceptional NPS scores by making the customer journey straightforward and engaging
Segment your customers across multiple parameters and run targeted events with flexible rewards
Multi-channel communications leverage email and SMS journeys that are personalised to a customer
Experiment with a range of baseline and target setting methodologies
Scalable solution can ingest, process and cost usage data at any interval
Flexible surveys can be easily added to the process
Full reporting and behavioural segmentation allows better messaging and the up-sell of solar, storage and load automation solutions
Positions utilities with the data infrastructure to enable IoT and automation as adoption increases
Flexible messaging, segmentation and data aggregation enables community and neighbourhood level campaigns